Service Level Agreement (SLA)

When considering a SaaS offering, customers should always put great focus and effort into achieving SLA terms that clearly capture the operating requirements necessary for their business to successfully operate on a SaaS offering. MCG believes strongly that customers deserve SLA terms that are consistent with and align to their operational realities. The single most consequential SLA term for operational systems is Uptime, and MCG’s standard SLA term for Uptime is 99.99%.